---
title: "Support · Reprizo"
description: "Reprizo and Reprizo Pro support: contact, forgotten password, language, selling to a store, partner stores, data export and account deletion."
url: "https://reprizo.com/en/support/"
lang: "en"
---

Support

# Need help?

This page covers both our apps: **Reprizo**, to value and sell your items, and **Reprizo Pro**, for stores that buy second-hand items.

Write to us using the [contact form](https://reprizo.com/en/#contact) or at [contact@reprizo.com](mailto:contact@reprizo.com). Tell us which app and device you use, the name of your store if you have one and, if possible, attach a screenshot. We reply within 2 working days.

Answers to common questions are on our [Individuals](https://reprizo.com/en/#faq) and [Professionals](https://reprizo.com/en/pro/#faq) pages.

## Forgotten password

On the sign-in screen, tap "Forgot password?" and enter your email address: you receive a 6-digit code, valid for 15 minutes, to choose a new password. If you signed up with Apple or Google, your account has no password: sign in again with the same button.

In Reprizo Pro, your organisation's administrator can also give you a temporary password from Account › Users.

## Language and currency

The apps follow your phone's language: English, French, Spanish, Italian, German or Portuguese. To pick another one, open Account › Language. The currency of prices follows the language; you can also set it in Account › Currency.

## Selling to a store (Reprizo)

On an item's page, tap "Sell to a store near me", then use your location or enter your postal code. Pick a store, add a phone number and a message if you wish, then give your consent: the store receives your estimate, your photos, your name and your email address, and gets back to you with an offer. You can send up to 5 estimates a day.

## Receiving estimates from private sellers (Reprizo Pro)

The owner or an administrator opens Account › Stores, picks the store, turns on "Visible in the Reprizo app", then enters the postal code and locates the address. Estimates sent by private sellers arrive in "To follow up", with the offer calculated with the store's rules. They don't count towards your plan, and the store's managers are notified by email.

## Free estimates and plans

Both apps are free. In Reprizo, your first 3 estimates are free; after that, estimate packs are available in the app, with no subscription. In Reprizo Pro, the Discovery plan includes 10 estimates per month; to estimate more, move to the [Store plan](https://reprizo.com/en/pro/#offres) or add a top-up of estimates: the subscription and top-ups are handled directly with Reprizo, outside the app.

## Exporting your data (Reprizo)

Account › My data › Export my data: you get a file with your account, your estimates and their listings, and the estimates you sent to stores.

## Deleting your account

From the app: Account › Security › Delete my account. Deletion is immediate and permanent. What gets deleted is detailed on the [Delete your account](https://reprizo.com/en/suppression-compte/) page.

## Data and privacy

What the apps collect and why: [privacy policy](https://reprizo.com/en/confidentialite/) and [App Store and Google Play disclosures](https://reprizo.com/declarations/) (in French).