Account
Delete your Reprizo account
This page covers the Reprizo (individuals) and Reprizo Pro (stores) apps, published under these names on the App Store and Google Play. You can delete your account and the related data at any time, free of charge, from the app. Deletion is immediate and permanent.
From the app
- Open Reprizo or Reprizo Pro and sign in to the account you want to delete.
- Tap the Account tab, then, in the Security section, Delete my account.
- Read what will be deleted, then confirm: enter your password or, if you signed up with Apple or Google, sign in again with that account. Finally, tap Delete permanently.
The account is deleted at once and the app returns to the sign-in screen. There is no cooling-off period and no way back.
Before deleting a Reprizo account, you can get a copy of your data: Account › My data › Export my data. Forgot your password? Reset it from the sign-in screen ("Forgot password?"), see the Support page.
Data deleted
Reprizo (individuals)
- Your account: name, email address, password or link with your Apple or Google account, open sessions.
- Your estimates, with their photos, descriptions, notes and listings.
- The estimates you sent to stores that the stores have not handled yet.
Reprizo Pro (stores)
What disappears depends on your role in the company, shown in the Account tab.
- Owner (the account that created the organisation): the whole organisation is deleted, that is its stores, its users, whose accounts are closed, its trade-in rules, its estimates with their photos, descriptions, notes and results, and its statistics.
- Administrator or buyer: your account is deleted, that is your name, your email address, your password and your open sessions.
Data kept
When an administrator or a buyer deletes their account, the estimates they made belong to the store: they stay in the company's history, without their name. Nothing is kept once an owner deletes their organisation.
An estimate that a private seller sent to a store, and that the store has already answered, stays in that store's history, without the seller's contact details or message.
Backups of the database and photos, used only to recover from an outage, are erased as they rotate, within about 30 days.
A question?
Write to us at contact@reprizo.com or use the contact form. How we process data is detailed in the privacy policy.